Free for HVAC shops
10 review response templates that don't sound like everyone else.
Copy-paste responses for the 10 hardest situations — unfair 1-stars, pricing complaints, callbacks, competitor mentions. Free, no fluff, written by HVAC operators.
What's inside
Ten scenarios. Ten replies.
- 011-star unfair (external factor)
- 021-star valid (you messed up)
- 035-star generic (“great service!”)
- 045-star detailed
- 053-star “almost good” (pricing surprise)
- 06No-text 5-star (star only)
- 07Review naming a specific tech
- 08After-callback complaint (same issue within 48 hours)
- 09Pricing complaint (“too expensive”)
- 10Competitor mention (“should have called XYZ”)
Each template comes with the example review it's for and a short note on why it works — so you can adapt them to scenarios that don't match exactly.
Need a reply for a specific review right now? Try the free HVAC review response generator — paste the review, get a polished reply on the spot.
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About Quadrum
Quadrum's the AI back-office crew for HVAC contractors. These templates are free because the fundamentals matter — even if you never become a customer.